Returns Policy

I am only too happy to answer any queries you may have in regards to a specific garment in an effort to make sure you choose a piece that is right for you. All of our garments are carefully handmade by our talented team. Handmade items are always unique and individual. What may appear as a variation or irregularity is the characteristic of a hand-crafted product.
We do not bulk manufacture items in a factory so not every piece is the same. Please understand we don’t offer refunds for simply a change of mind. We aim to maintain our focus on sustainability by limiting the production of our garments. 

All care is taken in producing your garment, however, I understand that sometimes issues do arise. Should this be the case when you receive your garment, please contact me within 7 days of receiving it to discuss the issues and organise a solution for you. No return will be accepted if you have not contacted me first. Both the shipping for the return item and shipping of the new exchange is at the customers expense. All returns must be received back unworn, unwashed and in its original packaging. Dragonfly Tasmania is not liable for any losses in transit.
We are a small business with a strong focus on sustainability and slow fashion. We would appreciate it if you can take this into consideration before making the decision to return an item.